Terms & Conditions

1. Platform Description

Indi Andaz ( indiandaz.com) is an online marketplace operated by Prilix Labs (Sole Proprietorship), owned and operated by Pritam Nandi. The platform connects buyers with independent third-party sellers. Indi Andaz is an intermediary under the IT Act, 2000 and IT (Intermediary Guidelines) Rules, 2021 — we facilitate transactions but do not manufacture, own, or directly sell the products listed by sellers.

Registered address: 277/A/2,Ashoknagagar, North 24 PGS, Westbengal, PIN-743222

2. Eligibility

• You must be at least 18 years of age to use Indi Andaz
• You must provide a valid delivery address within India
• You must provide accurate registration and contact information
• By using the platform, you represent that you meet these requirements

3. Account Registration & Responsibilities

To place orders, you may create an account using your mobile number or email. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity conducted through your account
• Providing accurate name, address, and contact details
• Promptly updating your information if it changes
• Notifying us immediately of any unauthorised account access

4. Order Process

• Order placement: When you place an order, you make an offer to purchase from the relevant seller
• Order confirmation: You receive an order confirmation email/SMS once payment is authorised
• Seller acceptance: The seller accepts and prepares your order for dispatch, typically within 1–2 business days
• Dispatch: Once dispatched, you receive tracking details via email/SMS
• Cancellation: You may cancel before the seller dispatches the order — see our Refund & Cancellation Policy

5. Payments (PayU)

All online payments are processed through PayU, an authorised payment gateway. Indi Andaz does not store complete card or banking credentials. By making a payment, you also agree to PayU's terms: PayU Terms & Conditions.

If a payment is debited but the order is not confirmed, the amount is reversed by your bank or payment provider per their timelines. For Cash on Delivery (COD) orders where available, payment is collected at delivery.

If you have a problem with an order, use the Refund & Cancellation Policy and your order page first. Opening a bank or card chargeback while a platform refund is already in progress can delay both. We may share order, delivery, and refund records with PayU to respond to a payment dispute.

6. Delivery (Delhivery)

Orders are delivered through Delhivery and partner couriers. Estimated delivery timelines (business days, after dispatch):

• Metro cities: 3–5 business days
• Tier 2/3 cities: 5–7 business days
• Remote / difficult areas: 7–10 business days

Timelines are estimates and may vary due to seller processing time, pincode serviceability, weather, or courier delays. See our Shipping Policy for full details.

7. Platform Liability

Indi Andaz acts as a marketplace intermediary. We are not the manufacturer or seller of products listed on the platform. Product quality, accuracy of listings, packaging, and seller-specific warranties are the responsibility of the individual seller.

Disputes regarding product quality, defects, or wrong items are handled per our Refund & Cancellation Policy. Indi Andaz facilitates resolution but does not guarantee product performance beyond what is stated in applicable consumer protection law.

8. Prohibited Uses

You agree not to:

• Use the platform for any unlawful purpose under Indian law
• Submit false orders, fraudulent payment information, or fake reviews
• Attempt to gain unauthorised access to our systems or other users' accounts
• Scrape, copy, or commercially exploit platform content without permission
• Harass sellers, other buyers, or platform staff
• Circumvent platform fees, seller policies, or security measures
• List or purchase prohibited items (weapons, drugs, counterfeit goods, etc.)

9. Intellectual Property

All Indi Andaz branding, logos, website design, software, and platform content are owned by Prilix Labs and protected under applicable intellectual property laws. Product images and descriptions on listings belong to the respective sellers. You may not reproduce, distribute, or create derivative works from platform content without written permission.

10. Account Suspension

We may suspend or restrict your buyer account, refuse orders, or cancel pending orders if we reasonably believe you have:

• Used the platform in a way prohibited under Section 8
• Placed fraudulent, abusive, or repeatedly unpaid COD orders
• Submitted false return claims or abused refunds or chargebacks
• Compromised account security or another user's account

We will notify you where we can. To appeal, contact us using the Grievance Officer details below. Open orders may still be fulfilled, cancelled, or refunded per the refund policy. Suspension does not cancel amounts already due for delivered orders except as required by law.

11. Dispute Resolution, Chargebacks & Jurisdiction

These Terms are governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this Section limits your statutory rights as a consumer, including the right to approach a Consumer Commission.

Order, refund, and delivery disputes. Raise the issue on your order page or under the Refund & Cancellation Policy. We facilitate resolution with the seller and logistics partner. Product quality and packing remain the seller's responsibility; Indi Andaz acts as an intermediary.

Payment chargebacks. Your bank, card issuer, or UPI app may let you dispute a debit. Use the platform refund process first where the order can still be cancelled or returned. If you open a PayU or bank chargeback, we (and the seller) may submit delivery and refund evidence. A successful chargeback does not create an extra refund of the same amount.

Grievance Officer. If the issue is not resolved through order support, write to the Grievance Officer named below. We aim to acknowledge within 48 hours and respond within 30 days under the IT (Intermediary Guidelines) Rules, 2021.

Courts. Subject to your rights before a Consumer Commission, courts in West Bengal, India have exclusive jurisdiction over contractual disputes arising from these Terms. Indi Andaz may still seek urgent relief in any competent court to protect the platform or prevent fraud.

Seller use of Meta & social automation

If you use optional tools that connect your Facebook Page, Instagram professional account, or Messenger to Indi Andaz, you agree that you are responsible for your own content, your keyword rules, and compliance with Meta’s Platform Terms, Community Standards, and applicable laws. You must not use automation to send spam, misleading messages, or content that violates Meta’s rules or Indian law.

Indi Andaz provides software to help sellers respond to their customers; we do not control Meta’s APIs or availability. Features may change if Meta changes its policies or technical requirements.

The public marketplace terms for buyers remain separate; this section applies to sellers using the seller portal, seller app, and connected social features.

Grievance Officer & Contact

For questions about these Terms or to lodge a grievance under the IT Rules, 2021: